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G
Newcomer
GB5
Newcomer
January 13, 2023
Question

ZOOM UPDATE PROBLEM

  • January 13, 2023
  • 3 replies
  • 2 views

i am asked to update a new version of zoom. When i do that, i receive a message saying it is already installed. And so i can't open zoom. What can i do to solve this problem ?

    3 replies

    FORE-Craig
    Specialist
    FORE-Craig
    Specialist
    January 13, 2023

    Hi @GB5 

     

    This support article should help you. It gives the instructions for updating based on the platform that you are using:

    https://support.zoom.us/hc/en-us/articles/201362233-Upgrading-Zoom-to-the-latest-version

     

    I hope that helps!

     

    G
    Newcomer
    GB5Author
    Newcomer
    January 13, 2023
     
    Hi Craig thank you for your answer
    my problem is i dont't have the same display that the one we get with your link
     
    May be the answer is here :
    Note: If the desktop client was installed with the MSI installer by you or your IT team, AutoUpdate is disabled by default and the Check for Updates button is also removed. Please contact your IT team or Zoom account admin for help with updating
     
    Alsp i tried to install it manually, as suggested , without succes as already mentionned
     
    Reallyi do not know what to do
     
    warm regards
    Gérard
     
     
    E
    Contributor I
    enielsen
    Contributor I
    January 13, 2023

    So is your system managed by your IT group? If it is, you'll have to talk to them, especially if you do not have administrator rights on your computer.

    E
    Contributor I
    enielsen
    Contributor I
    January 13, 2023

    Assuming your system isn't being managed by your work's IT group, I would try de-installing the Zoom app and then downloading and installing the latest version....

    G
    Newcomer
    GB5Author
    Newcomer
    January 13, 2023
    Hi Enielsen
    Thanks for your answer
     
    I have already tried to de-install zoom : in terminal with "sudo apt remove zoom"   
    zoom apparently was uninstalled (?) but i am not porposed to insatll zoom but  i always get the message :" your app version needs to be 5.8.6 or higher to join the meeting. Please update to continue"
    And if i do that , at the end, i get the message saying that this version is already installed
     
    Thanks for tor help
    warm rerads
    Gerard
     
    FORE-Craig
    Specialist
    FORE-Craig
    Specialist
    January 13, 2023

    Hi again Gérard,

     

    I just read your reply to @enielsen. Are using a Mac?

     

    After you ran the Sudo command, does the Zoom app appear in the Applications folder?

     

     

    E
    Contributor I
    enielsen
    Contributor I
    January 13, 2023

    Ah, so this is a debian linux box.

    So if you removed zoom via apt, then you would have needed to download the latest version and install it as per https://support.zoom.us/hc/en-us/articles/204206269-Installing-or-updating-Zoom-on-Linux

     

    Using the terminal 

    1. Download the DEB installer file from our Download Center
    2. Open the download location using a file manager.
    3. Right click in the file manager and click Terminal or Open in Terminal to open the terminal in the current location.
    4. Type in the following command and press Enter to run it.
      sudo apt install ./zoom_amd64.deb
      Note:
      • Make sure you enter the correct DEB filename. In most cases, the filename will be zoom_amd64.deb, but will be different if you have using a 32-bit system or a DEB file for an older version of Debian or Ubuntu.
      • If you're using Debian and get an error saying you are "not in the sudoers file", run the following commands, then try installing again.
        su - 
        apt install sudo
    5. Enter your admin password and continue the installation when prompted.
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