Zoom Phone: Unable to add Emergency Address when adding a new location | Community
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V
Newcomer
Verdant
Newcomer
July 16, 2024
Question

Zoom Phone: Unable to add Emergency Address when adding a new location

  • July 16, 2024
  • 3 replies
  • 1 view

I am attempting to add all our physical locations for emergency services however when I add an address it just says "no data". Is there somewhere else in the system I need to add it first?

3 replies

E
Community Super Champion | Partner
Eliot
Community Super Champion | Partner
July 25, 2024

hi verdant,

 

I do not know where your locations are, whether you have multiple sites, and what you have tried. 

 

Please see these zoom support articles.

 

Requesting for an address verification with Know Your Customer (KYC) (zoom.com)

Setting up emergency addresses (zoom.com)

Managing emergency location and addresses (zoom.com)

Setting up nomadic emergency services (zoom.com)

Setting up emergency response locations (ERL/ELIN) (zoom.com)

Bulk importing or updating emergency locations (zoom.com)

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

D
Newcomer
djhanley
Newcomer
March 26, 2025

was this ever resolved? I am experiencing the same issue

D
Newcomer
djhanley
Newcomer
March 26, 2025

hi
was this ever resolved? I am experiencing the same issue

E
Community Super Champion | Partner
Eliot
Community Super Champion | Partner
March 28, 2025

hi @djhanley 

 

i just tested by setting up a test site and it appears to work.  please see screen shots below.

 

Setting Up Default Emergency Addresses for a Site

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

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