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Newcomer
November 19, 2021
Question

Zoom Phone SMS and Salesforce integration

  • November 19, 2021
  • 4 replies
  • 3 views

I am interested in the Zoom Phone solution. I see that it integrates with Salesforce. Can SMS feature also integrate with Saleforce?

    4 replies

    BrandonS
    Community Champion | Partner
    Community Champion | Partner
    November 19, 2021

    I don’t think so.  Not out of the box, at least. You can read details about the integration here: https://support.zoom.us/hc/en-us/articles/205703209-Salesforce-integration

     

     

    Newcomer
    December 2, 2021

    When this feature will be released ? Is that on road map

    Community Champion | Employee
    March 24, 2022

    Hi @hdesai11 ,

     

    The SMS feature was released for Salesforce and you can read the SMS section in this article for more information https://support.zoom.us/hc/en-us/articles/4418794348813.

     

    Best regards,

    Newcomer
    February 2, 2023

    Do you know if there is a way to save the SMS logs into a custom object in Salesforce? Was not able to find any information about it 

    Newcomer
    February 5, 2023

    @BrandonS Hi Brandon. Just checking if you had any information on my question above. Thanks!