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Participant
learnahan
Participant
October 29, 2021
Solved

zoom phone setup help

Hello all. I am in desperate need of someone's help. I have missed both of my zoom training calls as they were at ungoddly times of the morning, i.e. 1:00 AM!!! Anyway, I'm sure one of you master users could help me.

 

I have an unlimited single line plan. When I try to assign the plan the option is not available, nothing is. But I keep getting emails that I haven't assigned my plan so I know I have it.

 

Plus I have other questions on how this all works.

 

PLEASE can someone help. I'm happy to do a zoom meeting and we can share screens or just a call. PLEASE and THANK YOU!!

      BrandonS
      BrandonSAnswer
      Community Champion | Partner
      October 29, 2021

      I think you may just need to go to admin > users and select the correct license type that includes Zoom Phone before you can select a calling plan and continue in Phone System Admin.

       

       

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      10 replies

      FORE-Craig
      Expert
      FORE-Craig
      Expert
      October 29, 2021

      Hello!

       

      Have you added a Phone Number to your account on the Zoom Profile webpage under Phone System Management > Phone Numbers? 

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        Participant
        learnahanAuthor
        Participant
        October 29, 2021

        I did. I "think" I figured out how and assigned it. But not sure what to do next.

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        FORE-Craig
        Expert
        FORE-Craig
        Expert
        October 29, 2021

        Great!  When you go to Phone System Management > Users and Rooms and to the far right of the row that shows your name, extension, phone number etc, there is an Assign button. From there you can select Assign Package. Have you tried that already?

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          BrandonS
          Community Champion | Partner
          BrandonSAnswer
          Community Champion | Partner
          October 29, 2021

          I think you may just need to go to admin > users and select the correct license type that includes Zoom Phone before you can select a calling plan and continue in Phone System Admin.

           

           

          Translate
            Participant
            learnahanAuthor
            Participant
            October 29, 2021

            I think I found and got it...I think

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              FORE-Craig
              Expert
              FORE-Craig
              Expert
              October 29, 2021

              I would suggest now clicking on your User profile under Phone System Management > Users & Rooms and setting things up the way that you want them. You must also setup an Auto Receptionist (if you haven't already done so), to forward the incoming calls to your extension. If you are using for personal use only, set the Business Hours to 24/7 , set the  Greeting Prompt to "Disable" and set Route To to your extension.

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              Explorer
              Zoomie2
              Explorer
              April 20, 2022

              Yes ok

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