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L
Explorer
learnahan
Explorer
October 29, 2021
Solved

zoom phone setup help

  • October 29, 2021
  • 4 replies
  • 2 views

Hello all. I am in desperate need of someone's help. I have missed both of my zoom training calls as they were at ungoddly times of the morning, i.e. 1:00 AM!!! Anyway, I'm sure one of you master users could help me.

 

I have an unlimited single line plan. When I try to assign the plan the option is not available, nothing is. But I keep getting emails that I haven't assigned my plan so I know I have it.

 

Plus I have other questions on how this all works.

 

PLEASE can someone help. I'm happy to do a zoom meeting and we can share screens or just a call. PLEASE and THANK YOU!!

      Best answer by BrandonS

      I think you may just need to go to admin > users and select the correct license type that includes Zoom Phone before you can select a calling plan and continue in Phone System Admin.

       

       

      4 replies

      FORE-Craig
      Specialist
      FORE-Craig
      Specialist
      October 29, 2021

      Hello!

       

      Have you added a Phone Number to your account on the Zoom Profile webpage under Phone System Management > Phone Numbers? 

        L
        Explorer
        learnahanAuthor
        Explorer
        October 29, 2021

        I did. I "think" I figured out how and assigned it. But not sure what to do next.

        FORE-Craig
        Specialist
        FORE-Craig
        Specialist
        October 29, 2021

        Great!  When you go to Phone System Management > Users and Rooms and to the far right of the row that shows your name, extension, phone number etc, there is an Assign button. From there you can select Assign Package. Have you tried that already?

          BrandonS
          Community Champion | Partner
          BrandonSAnswer
          Community Champion | Partner
          October 29, 2021

          I think you may just need to go to admin > users and select the correct license type that includes Zoom Phone before you can select a calling plan and continue in Phone System Admin.

           

           

            L
            Explorer
            learnahanAuthor
            Explorer
            October 29, 2021

            I think I found and got it...I think

              FORE-Craig
              Specialist
              FORE-Craig
              Specialist
              October 29, 2021

              I would suggest now clicking on your User profile under Phone System Management > Users & Rooms and setting things up the way that you want them. You must also setup an Auto Receptionist (if you haven't already done so), to forward the incoming calls to your extension. If you are using for personal use only, set the Business Hours to 24/7 , set the  Greeting Prompt to "Disable" and set Route To to your extension.

              Z
              Newcomer
              Zoomie2
              Newcomer
              April 20, 2022

              Yes ok

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