Zoom phone ringing despite away status being activated

Forum|Forum|1 year ago
July 25, 2024
2 replies
10 views

Multiple people within my team have expressed that they have received calls through Zoom even though they have deliberately marked themselves as 'away'. How do we resolve this?

Call handling and routing

Best answer by Eliot

hi hi11234,

if you use do not disturb, your will not receive calls.

thanks, eliot

T

tmcandrew

Newcomer

Hi,

I wish I had an answer for you but i don't. Our company struggles as well with understanding what phone statuses truly prevent phone calls from coming in both directly or when a part of a call queue. I wish zoom had a clear cut document that shows what statuses allow/disallow.

E

Eliot

Community Super Champion | Partner

hi hi11234,

please see

Setting your presence status (zoom.com)

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot

H

Hi11234Author

Newcomer

Hi Eliot,

Nope.

That page is helpful in explaining what the status' should mean, but doesn't answer my question as to why calls are coming through to my team members who are on an 'away' status.

This is impacting our customer experience and time to answer, so some investigation into this would be appreciated. Seems like I'm not the only one being impacted by this.

E

EliotAnswer

Community Super Champion | Partner

hi hi11234,

if you use do not disturb, your will not receive calls.

thanks, eliot

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