Zoom Phone PWA outbound call drops immediately

Forum|Forum|2 years ago
January 4, 2024
1 reply
2 views

I'm trying to get our company set up with the Zoom PWA on Chromebooks to use with Zoom Phone. The Zoom Phone icon is showing up correctly on the PWA, and I can receive inbound calls no problem.

The issue is when I try to make outbound phone calls - the call drops immediately. This is true for both outbound calls to a 10 digit phone number and internal extension to extension calls. From the PWA front end, it says "Call Ended". On the admin console when looking my account's call history, it says the "Result" is "Call failed". One last observation is that the receiving number gets a very brief incoming call notification before it disappears (when the call drops).

When I make outbound calls on the same Zoom account using a mobile app or PC desktop client, it does not have any issues.

Anyone else seeing this issue?

E

Eliot

Community Super Champion | Partner

hi bryanwang,

have you tried Zoom for Chrome Zoom Web App?

please see

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062958

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot

B

bryanwangAuthor

Newcomer

Yes that's the one that we're having issues with

E

Eliot

Community Super Champion | Partner

hi bryanwang,

do you have zoom phone on pwa enabled?

zoom appears to be doing a lot of work enhancing pwa. if you still have issues, i would open a support ticket. i tried pwa on win 11 and it seems to work fine.

Release notes for December 17, 2023 - Zoom Support

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot