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I
Newcomer
islandcare
Newcomer
July 26, 2024
Question

Zoom Phone plan

  • July 26, 2024
  • 1 reply
  • 0 views

I added the phone plan to my existing account, but have not recieved anything further? How lond does it take for zoom to get it together once you have paid? 

1 reply

C
Community Champion | Employee
colegs
Community Champion | Employee
July 26, 2024

@islandcare - Can you clarify if you are saying that you are not seeing the phone licenses on your account when you look at the user list or billing menu, or that you have not received any 'welcome email' explaining how to set phone up?

I
Newcomer
islandcareAuthor
Newcomer
July 26, 2024

Either. I have not recieved either. 

E
Community Super Champion | Partner
Eliot
Community Super Champion | Partner
July 27, 2024

Hi islandcare,

Normally, your zoom plan is updated as soon as your bank account or credit card is charged.

  1.   Has your bank account or credit card been charged?

 

  1.   Please look at your plans and billing.  Do your current or pending plans show any zoom phone plans?

 

 

 

 

thanks,  eliot

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