Zoom Phone in a NAT environment | Community
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K
Newcomer
kasunw310
Newcomer
May 17, 2022
Question

Zoom Phone in a NAT environment

  • May 17, 2022
  • 2 replies
  • 0 views

We are currently using a Cisco ISR router to translate all private IP addressing for internet bound traffic. We also have a Fortinet firewall in place as well.  The firewall rules/ports documentation Zoom support provides is not enough because we are getting one-way audio issues with our test Polycom phone. Does any one have any insight on how to make it functional? 

    2 replies

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    May 21, 2022

    Hey, @kasunw310 —

     

    With no answer from the volunteers in the Zoom Community after 3 days, I’d recommend you submit a Support Ticket directly to Zoom Staff at:

    https://support.zoom.us/hc/en-us/requests/new 

    C
    Newcomer
    CSEA-BTEEPLE
    Newcomer
    June 10, 2022

    Did you ever get a response to this?    Over our wireless network, we cannot hear people calling us, but they can hear us.  Very odd networking issue.

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    June 11, 2022

    @CSEA-BTEEPLE, I highly recommend logging a Support ticket here:

    https://support.zoom.us/hc/en-us/requests/new 

    C
    Newcomer
    CSEA-BTEEPLE
    Newcomer
    June 11, 2022

    I appreciate your response - but I was inquiring if the OP had found the resolution through his engagement with ZOOM support.

     

    I already opened a ticket and have gotten the proverbial finger pointing to our firewall or network provider and the each of the other vendors are pointing to each other.  So - not looking at opening ANOTHER ticket or escalating my existing one.

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