Zoom phone having an additional AI voice response before our welcome AI

Recently our customers haven’t been getting through to our office, after investigations, it seems that our in-bound phone line has an additional new English ascent generated message saying ‘thanks for calling (company). Unfortunately, no one is available to take your call at the moment. please leave name and number’, immediate followed by our normal ‘Hi welcome to (company), Just one moment while I will see who is available to take your call’. After the first message our customer hang up & don’t get through to the normal response thus it doesn’t ring through to our office. 

Has anyone had this issue before? Our office hours have remained the same & no has changed setting for over 6 months. 

Can anyone help me as to what setting I need to adjust to turn off the currently activated first (new) AI voice message? 
 

Any help would be greatly appreciated.