Zoom Phone/ Gong Engage Integration | Community
Skip to main content
G
New Member
GTM Manager
New Member
February 4, 2026

Zoom Phone/ Gong Engage Integration

  • February 4, 2026
  • 1 reply
  • 7 views

Hi Everyone, 

Posting here to see if anyone is running into the same issues. I recently implemented Zoom Phone to replace Gong’s native dialer “Gong Connect”. There are many reasons we decided to go with Zoom Phone but in general it was because it was labeled as the only “plug and play” integration with Gong and its calling configurations/ capabilities are much more powerful than Gong’s native dialer. 

The issue I am running into is when Zoom Phone is turned on in Gong Engage and a call is made, there is field for reps to add call notes. This seems like a core feature for any calling platform. 

Has anyone run into the same issues? If so, how did you solve for it?

Any feedback is welcome! 

Thanks.

    1 reply

    Vinnie
    Community Champion | Customer
    Vinnie
    Community Champion | Customer
    February 4, 2026

    Hello ​@GTM Manager , that "Call Notes” pop up message seems to be a Gong's native feature and if there is a way to disable that should be on the Gong Administration part. Zoom Contact Center has an option to add notes to the call, but I haven't seen that on Zoom Phone. In other words, that is coming from Gong and not Zoom Phone.

    What I would suggest is to  “Open ticket for a Feature Request with Gong Support” and if you are lucky enough, many customers might have a similar request and get prioritized. If you have a Gong Account Representative, you might present your case and ask with this request.

    Kind regards.

      Terms & ConditionsAccessibility statement
      Copyright © Zoom Communications, Inc. All rights reserved.