Zoom Phone for Salesforce content is blocked error (CSP directives) | Community
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Newcomer
August 12, 2024
Question

Zoom Phone for Salesforce content is blocked error (CSP directives)

  • August 12, 2024
  • 2 replies
  • 2 views

We recently started testing Zoom Phone for Salesforce and have been relatively pleased. It seems to be working well in our sandbox environment, but when we transferred it to production, our users are receiving the following error when they try to access the soft phone: "This content is blocked. Contact the site owner to fix the problem." They are not able to log into Zoom or authorize the installed app.

 

Upon doing some further digging, it seems this is related to Salesforce's  updated CSP directives. Our production environment is testing this new release update. When I disable the test, Zoom Phone seems to function fine. However, this change will be enforced in the next Salesforce release, so I'm concerned that Zoom Phone will no longer function. Any suggestions would be appreciated.

    2 replies

    Newcomer
    August 13, 2024

    Replying to follow as we are experiencing the same. I also just opened a support ticket and can reply here with a solution.

    Newcomer
    August 19, 2024

    In case this is helpful for others, Zoom has release a fix for this issue here:

     

    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0076782