Zoom phone for both my business and personal numbers | Community
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Headmuck
Newcomer
February 24, 2025
Question

Zoom phone for both my business and personal numbers

  • February 24, 2025
  • 1 reply
  • 3 views

I have a zoom account with both Zoom Workspace and Zoom phone.  I use the phone for my business.  I want to port my xfinity personal phone number (a landline !) to Zoom.    It looks like I don't need another Phone License to do this, but I can just add another number to the existing phone license I have.  Is that right?  If I have unlimited US/CA on the business phone, and I just add another number to that license (by home number), does the home number inherit the unlimited US/CA as well?  Lastly, if I just add a number to the existing license, can I route business calls to my zoom app on my cell phone, route personal calls to both my cell and my wife's cell as well as a sip phone?   Or do do this, i need another phone license.  Thanks for the help.  Couldn't reach zoom support or sales to get this answer.

1 reply

sparrow
Community Super Champion | Customer
sparrow
Community Super Champion | Customer
February 25, 2025

Unlimited US/CA includes a single phone number license. If you want to add a second number to your account? You will need to add another phone number license. Understand a phone number license is not the same as the unlimited US/CA calling package. If you're wanting to route calls to external numbers, you can do that via an Auto Receptionist (AR). Any call that leaves the AR to an external number is charged on a per minute basis. 

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