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M
Newcomer
Mirax
Newcomer
October 1, 2021
Question

Zoom Phone Dial-in

  • October 1, 2021
  • 2 replies
  • 0 views

Clients were able to contact me via phone dial in on my regular zoom meeting. Now, whenever they try, it says The meeting ID doesn't allow to dial a number. It just happened suddenly. I didn't make any changes on my settings.

    2 replies

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    October 1, 2021

    Hi @Mirax 

     

    Something may have expired.

     

    Were they dialing in to your Personal Meeting ID - or a scheduled or new Meeting?

     

    How old was your meeting?

     

    Did you have other Participants connected in the Meeting at the time - and were you connected yourself?

     

    Have you tried dialing-in to test it for yourself?  

     

    M
    Newcomer
    MiraxAuthor
    Newcomer
    October 4, 2021

    Hello @Rupert I am still very new to the dial-in feature of zoom. They were dialing into a new meeting which I started a few minutes before they dialed in. I was connected and no one else was in the call. Does it make a difference if its a scheduled or a new meeting? 

    L
    Newcomer
    LeAnnEly
    Newcomer
    October 11, 2021

    Check the encryption settings in your admin portal and in your meeting settings. Following global encryption setting changes, my users have reported the need to specifically include the ability to have attendees dial-in when they set up meetings. Good luck!

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