Zoom Phone CTI integration with Salesforce - suppress the auto screen pop | Community
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C
Newcomer
ChrisK
Newcomer
June 30, 2025
Question

Zoom Phone CTI integration with Salesforce - suppress the auto screen pop

  • June 30, 2025
  • 1 reply
  • 17 views

Our company is using the Zoom Phone CTI integration with Salesforce, and we've encountered a behavior that we'd like to optionally suppress.  When an incoming call is received, the Salesforce pane or record view automatically opens (screen pop behavior). Some of our users find this disruptive and would prefer to disable it Is there a supported way to disable or suppress the auto screen pop behavior on inbound calls?  Either globally, per user, or through a configuration flag?

 

thanks!

 

    1 reply

    G
    Newcomer
    garcia3
    Newcomer
    September 22, 2025

    Hi Chris, I'm using the "Zoom Assistant" to minimize this behavior.  It doesn't fully suppress it, but it makes it much less intrusive.  You can enable that in your Zoom workplace app settings > general > zoom assistant > enable it.  This makes it so you get a small pop up in your salesforce window vs the workplace app completely taking over and moving you away from your maximized Salesforce window.  You can also tick the box "hide zoom assistant when there is no active call" so its even more hidden when your agents are not on calls.  Hope that helps!

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