Zoom phone call sequential mode

Hi,

We are using the zoom phone solution with 4 users and have the queue in sequential mode.

I would like to have it setup that when user one is not available, user 2 will immediately gets the call.

The problem we experience now is, the ring rotation is set to 10 sec, but often I'm not quick enough to pick up the call and so it goes to my colleague. Now I can set it to 15 sec, but we found oud that if my phone is off, the caller still needs to wait for 15 sec. So that is no option.

There is an option "Skip offline devices and phone numbers when ringing" but the disadvantage is that when it is enabled, users with their phone screen locked are skipped. I have not tested it yet, but this sounds like a useless option, because most of the time a screen of a mobile phone is locked.  Why it that?

And I'm missing a "make unavailable" option in the zoom mobile app. I can only logout, but that is not so handy, then I need to logon with username/password and mfa. I just like to have the option to quickly make myself available/unavailable.

Thanks