Zoom Phone appliance "companion mode" | Community
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Explorer
January 12, 2022
Question

Zoom Phone appliance "companion mode"

  • January 12, 2022
  • 4 replies
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I see in the later release, 5.9 that the zoom phone appliance that you can now switch the meeting, to and from the zoom phone appliances, but was the zoom companion featured added?

 

Looking for the ability to join a meeting on a windows desktop and have the phone appliance join for audio only.

    4 replies

    nancyc
    Community Champion | Employee
    Community Champion | Employee
    January 12, 2022

    Hi Vgonzalez,

    In order to join your Zoom meeting from a mobile device or phone appliance, your account needs an audio conferencing plan add on:  audio-plan   This enables joining from the computer for video and screen share and the phone for audio only.   It sounds like the feature you are mentioning is the ability to transfer your current Zoom meeting to your Zoom phone client (an app located on your mobile device) in case you need to leave your desk and cannot leave the meeting.  

     

    If this helps, please consider marking as solution accepted in order to help other Community members.

    Thank you, 

    vgonzalezAuthor
    Explorer
    January 12, 2022

    So we can join meeting, from the zoom phone appliance, and the user that is assigned to the phone has both a full zoom license and a zoom phone license. The issue is joining the zoom meetings on the windows desktop PC and having the join join the meeting for audio only. Similar to the zoom phone companion mode that can be used on the Poly VVX phones and others as well.

    nancyc
    Community Champion | Employee
    Community Champion | Employee
    January 12, 2022

    Sorry for the misunderstanding.  Companion mode is available when the settings are changed in the phone admin portal.  Have you tried this yet?  Desk-phone-companion-mode 

    nancyc
    Community Champion | Employee
    Community Champion | Employee
    January 12, 2022

    Also, the phone needs to be compatible: https://support.zoom.us/hc/en-us/articles/360029698771 

    vgonzalezAuthor
    Explorer
    January 12, 2022

    I was wondering with the 5.9+ release if there was an undocumented way to do this, as the user guide below does not go over some of the new features introduced in 5.9. If not supported, any eta on when a release will support this feature?

    Zoom Phone Appliance user guide – Zoom Support

    FORE-Craig
    Specialist
    Specialist
    January 13, 2022

    Hi! I have attempted to use this between our Mac/PC desktop clients and our Yealink VP59 Zoom Phone Appliances (which are supposedly supported for companion mode). The line key set with Zoom Meeting never shows up on the Zoom Phone Appliances in Speed Dial list as indicated in the article. We can however switch from a full video/audio meeting in process between the two, but this is not new. 

    vgonzalezAuthor
    Explorer
    March 11, 2022

    A new setting was found, not sure when it was added, it is in account settings/meeting (basic)

    Allow users to transfer meetings between devices

    This is enabled by default and lets you transfer meeting to your phone and zoom phone appliance. It seems to work for all meetings that are active, not just ones that are on your calendar.

     

    When this setting is disabled, zoom phone appliance, as well as your cellphone show a join for the meeting, but only if it is in your calendar. 

     

    Is there anyway for the join button to show for any meeting that is in progress, like the transfer option? The transfer is great, but most of the time you still want the meeting on your primary device, and just want to join the zoom phone appliance in just for audio.

     

    Thanks!