Zoom Phone Alerts and Notification Integration with IT Service Management Tools

How can Zoom Phone alerts and notifications feed IT service management tools such as ServiceNow and Zendesk?

Some of Zoom Phone clients have tens of thousands of user. 

What is best practice to open tickets and manage these tickets?

Zoom Phone can send emails with details on the alerts such as desk phone offline for more than x minutes, poor quality of service, etc.  Without some integration, all this information must be typed into some service management tool. 

Maybe someone has already invented the wheel?

thanks, eliot