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Newcomer
Fr33_2
Newcomer
August 17, 2021
Question

zoom phone

  • August 17, 2021
  • 13 replies
  • 7 views

Hello to all!

I have zoom Pro account and I have recently signed off for $15/month phone service. I set up the phone and the phone number has been activated; however, I tried to make calls to external numbers I got this message from the system "Sorry the requested service is not available in your calling plan". What does that mean? Does that mean I cannot make calls to outside numbers? Can someone, please help?

Thank you!

      13 replies

      N
      Community Champion | Employee
      naveen
      Community Champion | Employee
      August 17, 2021

      thank you for your question and for leveraging the Zoom Community!

      What Plan are you subscribed to? 

      First, please go to Phone system management --> Users & rooms --> you able see your name, then make sure under the  Package you able to see your subscription plan and the number next to that.

       

      Regards,

      Naveen

       

       

      C
      Newcomer
      Carm1
      Newcomer
      April 3, 2023

      Hi i got the ulimited calling plan pro features. Unlimited domestic but it says i need to have more phone numbers for the license what does it mean?

      Dave_PhonePulse
      Partner
      Dave_PhonePulse
      Partner
      April 3, 2023

      Hi Carm1,

      Each Pro license gives you one number to assign to the user that has the license.

      If you need more than one number for one Pro license user, you have to purchase these in addition to the Pro license you got.

      Was that the query?

       

      Dave_PhonePulse
      Partner
      Dave_PhonePulse
      Partner
      August 18, 2021

      Good idea to call your DDI number to ensure that you have the path active. 

      Are you using the full telephone number?

      M
      Newcomer
      mjrovner
      Newcomer
      October 7, 2021

      What's a DDI number?

        Dave_PhonePulse
        Partner
        Dave_PhonePulse
        Partner
        October 7, 2021

        Simply it is a Direct Dial (Inbound) number for callers to reach your privately 😉

        SeanGaines
        Employee
        SeanGaines
        Employee
        August 18, 2021

        @Fr33_2 , Thank you for using Zoom Phone and posting your question to the Zoom Community!

        Has your issue been resolved? If it has, and a post here helped, please click on Accept Solution. If this issue was resolved by other means please share those with the community. 

        If you still cannot call out please let us know, we are here to help. 

        Sean

          G
          Newcomer
          Georgie1
          Newcomer
          April 8, 2022

          Hello @SeanGaines - I have the same problem. When I try to make calls, an error message states that this service is not available with my plan, but I purchased a US/Canada Unlimited Plan. Please assist me with finding a solution.

            T
            Newcomer
            Turnerc007
            Newcomer
            October 1, 2021

            I'm having the same problem. My plan is 

            • Zoom United with US/CA Unlimited
            I have made sure in the settings that inbound and outbound is checked. I can receive calls but when I try to make a call I get this recording. "Sorry we cannot complete your call, your service plan does not support calling to this destination." I'm trying to call a local number.
            T
            Newcomer
            Turnerc007
            Newcomer
            October 1, 2021

            Here was the solution to my problem.

            In the Zoom admin portal -  navigate to https://zoom.us/billing then within the Zoom Phone section select "View/Edit Countries/Regions".  In the call out section make sure the destination you're attempting to call is selected. 

            R
            Newcomer
            raincloud
            Newcomer
            October 10, 2021

            Hello, just signed up for Basic Phone Plan, $10 PM, and am getting the exact same message.  I'm good with all the above comments other that I do not have a direct dial in number established.  Is that a requirement?  I'm using the Windows Client, but when selecting the Phone I don't see a dial pad.  I am able to initiate call from the IOS app, which is when I get this message.  Thanks for reviewing

            V
            Newcomer
            vafarmdog
            Newcomer
            July 5, 2022

            I get the same problem. Signed up today, my country is selected, but I get "Sorry the requested service is not available in your calling plan" when trying to make ANY call to ANY area.

              A
              Newcomer
              Alan_Fehr
              Newcomer
              July 7, 2022

              I was able to make calls fine last month, but now I'm getting this message.  O_o

              V
              Newcomer
              vafarmdog
              Newcomer
              July 7, 2022

              Yep, same here, still. Their support is awful. Can't believe they charged for this and I still can't make a call 3 days later!

                J
                Newcomer
                joshmora
                Newcomer
                July 28, 2023

                wtf — same. just purchased. this should be trivial. what is the resolution?

                  Dave_PhonePulse
                  Partner
                  Dave_PhonePulse
                  Partner
                  July 28, 2023

                  Did you apply the settings to Admin User Management and then assign the feature in Phone System / User ?

                  S
                  Newcomer
                  Syed2023
                  Newcomer
                  August 9, 2023

                  Hi, I have the same issue I purchase a Zoom phone for $15 US/Canada unlimited calling plan, can you please let me know how to fix it?

                    S
                    Newcomer
                    Syed2023
                    Newcomer
                    August 10, 2023

                    Hi, I have the same issue I purchase a Zoom phone for $15 US/Canada unlimited calling plan, can you please let me know how to fix it? any body can help me with this?

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