Zoom Online Feature Enhancement | Community
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sparrow
Community Super Champion | Customer
Community Super Champion | Customer
April 8, 2026

Zoom Online Feature Enhancement

  • April 8, 2026
  • 1 reply
  • 17 views

I have a feature enhancement request in the hands of our Zoom account team and looking for some backers. Likewise, if you have a Zoom phone feature enhancement idea and need backing, I can ask our Zoom account team to add us to that request. Basically, the feature is for Zoom online fax. What we're asking for is in a configuration where you have online fax enabled for a Call Queue (CQ) or Shared Line Group (SLG) and have members added for online fax access. What we’d like to see is when any member of a CQ or SLG sends a outbound fax, that all other members of their respective CQ/SLG can see what all other members sent via their Zoom fax outbox folder. If you like this idea, please do contact your Zoom account team and ask them to add you to this enhancement request submitted by the University of Arizona. Thank you. 

    1 reply

    Vinnie
    Community Champion | Customer
    Community Champion | Customer
    April 8, 2026

    I supposed it is similarly to what it can be done today with SMS when the ZCQ users have the Power Pack (Group SMS), but extending the functionality also as a Group Fax. I find it to be a good use case!

    sparrow
    Community Super Champion | Customer
    sparrowAuthor
    Community Super Champion | Customer
    April 8, 2026

    With SMS in a CQ or SLG, each member can send using the CQ or SLG number without power pack. However to receive the SMS inbound into a CQ or SLG for each member, each member would need power pack. Quite strange. But our ask is more inline to how we see other efax providers offer their services.