Yealink VP59 is locked up and requesting "Please import the license"

Forum|Forum|3 years ago
June 14, 2022
3 replies
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I was following the instructions to convert my Yealink VP59 to a Zoom appliance and got to a point where the phone rebooted and is now locked up. The phone boots up, tells me the firmware that I was told to install is already on the phone, and then presents me with a screen that says "Please import the license" and I cannot do anything with the phone now. Does anyone know how to import the license that can help me?

Best answer by jblock1110

FORE-Craig,

I found the answer to my question on Yealink's website and just successfully connected to my Yealink phone! For anyone reading this who is not familiar with the syntax for connecting to your Yealink VP59 phone's web interface it is https://<your phone's ip address here>/api#/status-general. The default Yealink username/password is 'admin'.

FORE-Craig

Specialist

Hi!

Yes, you will need to go to license.yealink.com , create an account and then register the VP59 to get a license. You'll receive a DAT file by email from Yealink. Connect to the phone's web interface by IP address from your computer, and you'll find a place to upload the license. I believe that the phone then rebooted and it was set to go after that. Sorry, it has been a while since I did it.

I hope that helps!

J

jblock1110Author

Newcomer

Thank you for this assistance. Perhaps you can tell me the proper syntax for connecting to my phone’s web interface as I have already registered and downloaded the Permanent license but can’t seem to figure out how to connect to the phone with my browser?

FORE-Craig

Specialist

When I had originally put https://<ip address of phone> in to my browser it didn't take me to the login page of the phone. It wasn't until i went to Yealink's support page and found out that the proper syntax was https://<ip address of phone>/api#/status-general that it worked and I was able to upload and install the license (.dat file) and get it working. Thanks for all your help with this!

My pleasure! Feel free to reach out if you have questions about ZPA on the VP59. I know all of the quirks, or most of them anyway that you won't see in the Zoom support documentation. The most important one though is if you are making number selections on an IVR, make sure that you select the Keypad window in the Zoom app of the display, otherwise the physical number button presses on the phone won't be recognized. It took Zoom support several months to figure that out.

T

tomasv

Newcomer

Setting up the Yealink VP59 as Zoom Phone Appliance, I had this problem too. I went round several times with Yealink support and could not connect to the device via web browser every time.

Eventually, looking at the Zoom device management, I edited the device and saw a setting to permit the web interface for admins, it was set to off. I set that to on and rebooted the device, then I could connect!

Hope this helps someone...