Yealink T57W Phones firmware is not automatically updating after release

Forum|Forum|9 months ago
April 14, 2025
4 replies
13 views

Our T57W Yealink phones were experiencing intermittent audio issues. We found that they were not on the latest Yealink firmware. Instead of 97.87.0.15 that was released March 10, 2025, they were still on 96.86.3.17. The Zoom Chat Agent couldn't explain why they haven't pushed out the latest release, does anyone know? After I manually updated the firmware on each device through the IP GUI the audio issue hasn't resurfaced. I just hope to not have to manually update the next time Yealink releases a firmware update.

Desk phones and devices

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Florence123

Employee

As far as i know, the latest release was processed during the past weekend. Usually Zoom will do an auto pulling (firmware update) for Yealink devices within 3 days after release unless your admin turned off the auto update in your admin portal. You don't need to manually update all of your devices.

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pmarkwoodAuthor

Partner

Thank you for your reply. I manually updated all but 2 phones, both of which are still on the previous version. Can you tell me where to go in the admin portal to check if automatic phone updates are turned off so I can check?

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Florence123

Employee

For example, the firmware will be locked in 8.2.2.1176 in this case.