Why does zoom automatically answer calls on my phone?

Hi @officialgallons 

I'm not quite clear on what you mean by "automatically answers". If you don't want it to ring on your Android, you can just log out of the app. There was a recent change made in the system to allow you to break out which devices (desktop app, mobile app, appliance app, desk phone) ring when a call comes in. You can configure that on the Zoom web portal under Personal > Phone > Settings (https://zoom.us/pbx/page/telephone/myZoomTelephony#/my-cloud-phone/settings), then look for Call Handling.

I hope that helps!

One other possibility is that something else on your phone is interacting with the zoom app to autoanswer. I had one user with an app that was some kind of game enhancing tool and it messed up the zoom app call notifications though not to the point of auto-answering.

The mystery thickens. When the user receives a call, the phone is idle with the screen off. The screen turns on, auto answer is activated and the call is put on mute. Before proceeding with further investigation, I am updating the Epos software of the headphones and installing Android 13 on the smartphone. Next Tuesday I'll do a test with all the updated environment. I can't attach the video because only photos are allowed.