Whitelist certain numbers after hours. | Community
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J
Newcomer
jscs
Newcomer
June 20, 2024
Question

Whitelist certain numbers after hours.

  • June 20, 2024
  • 1 reply
  • 3 views

Hi, can anyone tell me if its possible to set normal business hours (m-f 9am - 5pm) to send all calls to voicemail outside of those ours except certain numbers? 

I want any customers that call my shop before 9am or after 5pm to go to voicemail except certain specific numbers from my business clients which I want to ring through to me during out of hours, can I do this? 

Thanks!

 

    1 reply

    E
    Community Super Champion | Partner
    Eliot
    Community Super Champion | Partner
    June 20, 2024

    hi jscs,

     

    i do not think this is an existing function in zoom phone. 

     

    you could have a separate telephone number for certain specific customers to call.  this number would only be given to platinum customers.  this platinum support number could be assigned to a separate 24/7/365 autoreceptionist and call queue.

     

    depending on the size and complexity of your requirements, you might consider zoom contact center.

     

    Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

     

    thanks, eliot

     

    one idea

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