What is the default Zoom Phone SMS retention policy? | Community
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Newcomer
August 12, 2024
Question

What is the default Zoom Phone SMS retention policy?

  • August 12, 2024
  • 1 reply
  • 3 views

Hello,

I am trying to recover data from an old Zoom Phone plan that has now expired from a couple of years ago. Could someone please confirm what the default retention policy is with Zoom Phone had it not been changed?

I believe this information is here: 

Phone System Management -> Company Info -> Policy

 

Thanks a lot

1 reply

Ray_Harwood
Community Super Champion | Customer
Community Super Champion | Customer
August 25, 2024

Welcome to the Zoom Community, @PinkFloyd123.

 

The current support article is here on setting the retention policy is here:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069635#h_01ET3TH95R8J1RFQFJ6E81HCKS


My understanding is that the default is Unlimited. However, if your plan was canceled, the data might no longer be retained.