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Explorer
March 9, 2023
Solved

Website click to call from Desk Phone

Is it possible to click on a phone number link on your computer and have it dial out on your desk phone instead of the Zoom desktop client? Thanks

    FORE-Craig
    Expert
    March 9, 2023

    Hi @Gibber99 

     

    Yes, there is a feature named Call Control from Desktop Client. Once you set up the feature, the Zoom desktop app acts as an intermediary and initiates the call on the desk phone. You can use either the feature named Click to Dial and Highlight to Call  (depending upon how the phone number is formatted) with phone numbers on websites, in your contacts app, email client, etc.. So, you will want to look at both features to achieve what you want.

     

    Call control from Zoom desktop client is supported on these models:

    • Poly:
      • VVX 101/150/201/250/301/311/350/401/411/450/501/601
      • Edge E100, E220, E300, E320, E350, E400, E450, E500, E550
    • Yealink: T27G, T31P, T31G, T33G, T42S, T46S, T48S, T43U, T46U, T53, T53W, T54W, T57W, T58A, VP59

    See the following support articles on setting and using the features:

     

    https://support.zoom.us/hc/en-us/articles/4912628206477-Using-desk-phone-call-control

    https://support.zoom.us/hc/en-us/articles/360027633731-Using-click-to-dial-and-highlight-to-call

     

    I hope that helps!

    3 replies

    FORE-Craig
    Expert
    Expert
    March 9, 2023

    Hi @Gibber99 

     

    Yes, there is a feature named Call Control from Desktop Client. Once you set up the feature, the Zoom desktop app acts as an intermediary and initiates the call on the desk phone. You can use either the feature named Click to Dial and Highlight to Call  (depending upon how the phone number is formatted) with phone numbers on websites, in your contacts app, email client, etc.. So, you will want to look at both features to achieve what you want.

     

    Call control from Zoom desktop client is supported on these models:

    • Poly:
      • VVX 101/150/201/250/301/311/350/401/411/450/501/601
      • Edge E100, E220, E300, E320, E350, E400, E450, E500, E550
    • Yealink: T27G, T31P, T31G, T33G, T42S, T46S, T48S, T43U, T46U, T53, T53W, T54W, T57W, T58A, VP59

    See the following support articles on setting and using the features:

     

    https://support.zoom.us/hc/en-us/articles/4912628206477-Using-desk-phone-call-control

    https://support.zoom.us/hc/en-us/articles/360027633731-Using-click-to-dial-and-highlight-to-call

     

    I hope that helps!

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    Gibber99Author
    Explorer
    March 9, 2023

    Great, that's just where I was! Much appreciated for the response and information, Craig!

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    FORE-Craig
    Expert
    Expert
    March 9, 2023

    Excellent! You are welcome! 

     

     

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