Voicemail Message Repeating | Community
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A
Newcomer
amymfenton
Newcomer
November 13, 2023
Question

Voicemail Message Repeating

  • November 13, 2023
  • 1 reply
  • 15 views

When someone calls my voicemail, it is playing the message twice before allowing them to leave a message. It's causing most people to hang up, assuming it's just a loop message and they can't actually leave a message. It's been frustrating for our main line operators, as they are then getting all my calls from frustrated callers. 
Help? 

1 reply

P
Newcomer
pduncan
Newcomer
January 9, 2024

I also just realized I am having same issue. Cannot locate any fixes online. 

R
Community Manager
rn-zm
Community Manager
January 16, 2024

Hey @amymfenton welcome to the community! I would like to know if you have a greeting in place before the IVR menu prompts a call. I may be completely wrong, but I wanted to make sure because I've seen cases where the cause was a similar experience, thinking that you have your voicemail greet set up for the IVR prompts and your voicemail within your IVR; where if you're not available or e.g., press 2 for voicemail, the customer will hear that greeting again. Here is more info within the KB on Creating an interactive voice response system under "IVR routing options", and you can configure your Zoom Phone settings here

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