VDI Question

Honestly, I would never recommend VDI, especially for VDI to VDI calls.  You're sending your audio across the internet to another computer, which then relays that audio across the internet to Zoom, which then relays that audio across the internet or PSTN to the remote end, which may then be on another VDI that is then going to relay it across the internet to another user's computer.  You're just building in needless lag simply due to the processing requirements.  If the user is working on a PC, have them install the Zoom client on their PC and log into Zoom outside of the VDI session.  That's my best recommendation.  It will be a much better experience.

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Hello, thank you for your question.

Zoom VDI was specifically designed to address issues like the one you're experiencing. In a supported environment, the Zoom VDI client is installed on the virtual desktop, while a lightweight plugin is installed on the user's local device. These components work together to offload audio and video processing to the local machine, significantly improving the overall Zoom experience in virtual desktop environments.

However, at this time, Zoom VDI only supports Citrix, VMware Horizon, Microsoft AVD/WVD, AWS Workspaces, and Teradici. Unfortunately, Parallels is not currently supported.

That said, we’re always open to feedback. If you're able to share more details—such as your use case and the number of users leveraging Parallels for Zoom—we’d be happy to bring it to the attention of our product team for internal review and potential consideration in our future roadmap.

Best,
Tommy