Variable office hrs voicemail conundrum | Community
Skip to main content
R
Explorer
RichardB1
Explorer
February 1, 2022
Solved

Variable office hrs voicemail conundrum

  • February 1, 2022
  • 1 reply
  • 2 views

Hi experts

 

our office hrs are usually 8am to 5pm but is 8.30am to 3.30pm on 2 variable days per week. Our out of hrs voicemail would then ideally acknowledge the shorter day.

 

solutions might be:

 

AR has ‘holidays’ pre-set with the reduced office hrs …. But with two ARs this would involve 4 x fiddly data entry per day we have the reduced hrs (date and time from 8am to 8.30am, and 3.30pm to 5pm … for each AR).

(entering date and time just to cover half hr in morning and 1.5 hrs in afternoon is fiddly).

 

OR we simply come up with a voicemail greeting that is a bit vague …. Eg someone rings at 3.40pm expecting the office to be open.

 

Any suggestions appreciated.

 

Is it practical for a user to set voicemail greeting for overflow the day before??

 

is there a way to upload data from a spreadsheet?

 

kind regards

 

Richard

 

 

      Best answer by IP-Man

      Hi @RichardB1 ,

       

      You may educate your users to set their own business hours, opt out of the call queue that they are a member of( so they won't receive any call made to that CQ), and or they can just set their presence to DND( set the time period of expiration i.e 20 mins, 1 hour, 2 hours, 8 hours and etc).  For the last option, once in DND, all the calls to them will automatically go to their overflow settings i.e leave a voicemail.

       

      Hope this helps,

      Rhed

      1 reply

      IP-Man
      Community Champion | Employee
      IP-ManAnswer
      Community Champion | Employee
      March 3, 2022

      Hi @RichardB1 ,

       

      You may educate your users to set their own business hours, opt out of the call queue that they are a member of( so they won't receive any call made to that CQ), and or they can just set their presence to DND( set the time period of expiration i.e 20 mins, 1 hour, 2 hours, 8 hours and etc).  For the last option, once in DND, all the calls to them will automatically go to their overflow settings i.e leave a voicemail.

       

      Hope this helps,

      Rhed

      R
      Explorer
      RichardB1Author
      Explorer
      March 4, 2022

      After many days of testing, I can confirm you are right!  All users to un-toggle call queues.

      OR

      If you make ALL users as 'not available' then the ringtone sounds once or twice isn't too bad.

       

      However, if users are set quickly as 'away' (the grey dot appears, rather than the green dot meaning available) then the phones continue to ring. I think this is a little glitch that needs resolving

      Terms & ConditionsAccessibility statement
      Copyright © Zoom Communications, Inc. All rights reserved.