User voicemail greeting (business vs closed hours) | Community
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Newcomer
October 18, 2022
Question

User voicemail greeting (business vs closed hours)

  • October 18, 2022
  • 2 replies
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Hi there. I've noticed my users will record a personalized voicemail greeting for their extension. However, because our phone system is configured for 'business hours' (or open hours), there will be a spot for 2 different greetings (a greeting that will be played during busines hours, and a different greeting to be played during closed hours).

 

Is it possible to change a setting so the same greeting is used regardless of the time of day? (Without changing the 'business hour settings').

 

Alternatively, could you easily duplicate a greeting so it can be used for both greetings?

Thanks.

    2 replies

    Contributor I
    October 18, 2022

    I think you will have to manually set them to be the same if not using the default message.

    FORE-Craig
    Specialist
    Specialist
    October 20, 2022

    Hi @VktoriusWarrior 

     

    If your company sets separate Business Hours and Closed Hours, you would need to link a recorded Greeting to both. If the recorded content is the same though, you can record it for one, and then select it again for the other by clicking Edit > Choose from Asset Library.

     

    I hope that helps!