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mp_dudley
Newcomer
November 2, 2021
Question

Useless phone support

  • November 2, 2021
  • 1 reply
  • 0 views

I am unable to phone your helpline as my old phone doesn't support "pound" signs. Every other help line in the UK works perfectly well. Why is yours so hard to access. Surely the main thing about support is that it should be easy to access.

 

I would like an answer to why the time menu on the the meeting schedule page doesn't function

    1 reply

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    November 2, 2021

    Hi @mp_dudley 

     

    A "pound" sign is otherwise known as a "has" sign in the UK. It is the # symbol. Most phones should have that.

     

    You can also raise a web request at this link - or do an online Chat:

    https://support.zoom.us/hc/en-us/requests/new

     

    For your actual meeting schedule problem, you may want to ensure you have your time zone set correctly in your web settings Profile: https://zoom.us/profile

     

    Hope this helps.

     

    Rupert

    http://hybridevent.pro/

     

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