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D
Newcomer
Denisce
Newcomer
July 2, 2024
Question

Uploading my own IVR Recording

  • July 2, 2024
  • 1 reply
  • 0 views

Hi there! Where do we manage our IVR recordings? I see AI options but not where I can upload our own instead of using AI. 

1 reply

C
Community Champion | Employee
colegs
Community Champion | Employee
July 3, 2024

@Denisce - The first step is to upload you IVR recordings to the Asset Library.  Once they are there, Edit the IVR and you should see a label for the 'IVR Greeting Audio Prompt' at the top.  Select Edit and it will give you the option to select the audio from the Asset Library.

 

 

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