unable to receive SMS

Forum|Forum|1 year ago
May 16, 2024
3 replies
14 views

My porting just took place and both of my numbers work fine for voice calls. However, I'm unable to receive SMS on them. My 10DLC brand is approved, and my campaign is (And has been for weeks now) in 'pending' status. However, I found a conversation here on the Zoom forums stating that SMS should still work for <1000 sms per day while the campaign is pending. I only send/receive 5 or fewer messages on an average day so that should be fine. Anyhow, I have SMS enabled in Account Settings>>Zoom Phone>>SMS, but my numbers still show as messaging disabled. Any ideas?

SMS

Ray_Harwood

Community Super Champion | Customer

Hey, @Tawnytim.

The 10DLC rules only apply to OUTGOING messages; incoming messages are not affected. Please confirm that external phone numbers are able to RECEIVE your outgoing SMS messages.

If I'm reading it correctly, your post says you're unable to RECEIVE texts on your Zoom phone numbers. This implies a permissions or configuration issue. I've sent you a private message here on the Community with my contact info for some additional help.

MGSR

Community Manager

Hi @Tawnytim

Did you see the response from @Ray_Harwood?
If it has resolved your inquiry, please press the Accept as Solution.

Should you need further assistance, please let us know.

Have a great day!

C

citadelx

Newcomer

@Tawnytim

Were you able to solve the issue?

I'm experiencing the same problem with the new account. First SMS receiving didn't work with Zoom-assigned phone number. Now it still doesn't work with ported in phone.

Thanks

T

TawnytimAuthor

Newcomer

This problem has long since been resolved, however it was resolved by means of my campaign finally being approved. Zoom customer care is dumpster-worthy, but now that I know about how much trouble 10DLC will cause, I'm sticking with them.

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