Unable to Install Zoom with Windows 7 Ultimate | Community
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Newcomer
September 16, 2024
Question

Unable to Install Zoom with Windows 7 Ultimate

  • September 16, 2024
  • 4 replies
  • 26 views
I'm trying to install Zoom on my old PC, which is running Windows 7 Ultimate. Every time I attempt the installation, it either fails midway or the app won’t launch after installation is complete. Has anyone successfully installed Zoom on a similar setup? Are there specific Zoom versions or workarounds that are compatible with older systems like mine? I'd really appreciate any suggestions or advice! Thanks in advance for your help!

    4 replies

    Newcomer
    September 16, 2024

    Just to provide more details:

    • My PC has an Intel i3 processor (Intel SR05Y)
    • 4GB DDR3 RAM
    • 256 GB HDD

    It’s a pretty old setup, and I’m not sure if the hardware or the OS (Windows 7 Ultimate) is causing the problem with Zoom. Could it be an issue with outdated drivers, or does Zoom have specific requirements that my system doesn’t meet?

    I’ve tried uninstalling and reinstalling, but still no luck. Any guidance on how to get Zoom running smoothly on this older machine would be great. Thanks!

    Community Super Champion | Partner
    September 16, 2024

    hi jackhicks121,

     

    you should be installing zoom workplace desktop app version 5.17.11. 

     

    you may want to try cleanzoom to remove any bad install.

    Uninstalling and reinstalling the Zoom application

    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146

     

    The Zoom desktop app will no longer be supporting Windows 7 and Windows 8/8.1 with the 6.0.0 release. Version 5.17.11 will be the last version available for these operating systems.

    Zoom system requirements: Windows, macOS, Linux

     

    Zoom workplace desktop installers include:

    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060407

     

    these are the requirements for the zoom web app and web client.

    Zoom system requirements: Zoom Web App and web client

     

    Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

     

    thanks,  eliot

    Newcomer
    October 5, 2024

    I have the same problem how can I get 5.17.11 to run with my Windows 7 desktop?

    Newcomer
    November 6, 2024

    I have the same problem

     

    MGSR
    Community Manager
    Community Manager
    November 13, 2024

    Hello community members,

    Apologies for the delayed response.

    Unfortunately, the Zoom desktop app is no longer supported on Windows 7. The last compatible version for this operating system was 5.17.11, and the minimum required version now is 5.17.5 for Windows, macOS, Linux, Android, iOS, and Intune.

    For more detailed information, you can refer to the Zoom Software Quarterly Lifecycle Policy.

    Let me know if you need further assistance.