Transfer a call - person doing the transferring is internal | Community
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Newcomer
January 13, 2023
Question

Transfer a call - person doing the transferring is internal

  • January 13, 2023
  • 1 reply
  • 1 view

When a warm transfer happens from an internal user, is it possible for them to stay on the line and listen in? 

 

The caller ID still shows the internal person's number (which I see is the default setting, so not asking about that), so it makes me curious.

 

    1 reply

    FORE-Craig
    Specialist
    Specialist
    January 13, 2023

    Hi @onthefly 

     

    Once the Warm Transfer selects Complete Transfer, the User transferring the call is disconnected. If the User has Call Monitoring rights, they could technically reconnect to the in-progress call to Listen.

     

    I hope that helps!