SMS-ZOOM - "For help, reply HELP. To opt out, reply STOP." | Community
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Newcomer
May 20, 2024
Question

SMS-ZOOM - "For help, reply HELP. To opt out, reply STOP."

  • May 20, 2024
  • 13 replies
  • 44 views

I switched to Zoom phone from Nextiva.  I was able to send text messages without a problem or challenge.

All my texts message are personal directed and I am not using them as a marketing tool. I am NOT running a marketing campaign and I NEVER send a text to multiple people at the same time.

Yesterday, Zoom changed my texts messages to include the following words after my texts: "For help, reply HELP. To opt out, reply STOP."

That is not fair!!!!! As it makes my texts look like I am sending generic mass marketing text, which I am not.

HOW DO I STOP THAT!!!! Did I make a mistake about adding a campaign, to my account?

If I delete the campaign, will I still be able to send individual text messages to my friends and business clients?

If anyone has a solution for me please me get back to ASAP and let me know how I can stop these words ""For help, reply HELP. To opt out, reply STOP." appearing in my texts messages. Thank you.

13 replies

Newcomer
October 2, 2024

One thing I have used to alleviate the fear that people that you text think you are spamming them is to send a second text stating:  (Please note I am texting you from my Zoom VOIP phone so this being my first text to you will be followed by a Zoom disclaimer to prevent people using Zoom from mass spamming-please disregard that part of my text to you-Thanks.)  

I have also noticed that no on seems to care that the text says "To Stop...."  As long as they want to hear from you,   It would be better not to have that, however society always seem to punish those that are doing it right in favor of those that are working the system for wrong. 

 

Newcomer
February 19, 2025

I mean I understand the compliance part of it, and honestly it's jarring at first and all of my customers that I contact over text are established customers or clients. I just give them a warning in my initial text of "hey, this will include an auto generated 'reply help, or reply stop' but that's just our phone carrier so those who don't want to be contacted can opt out. This is still my direct and personal work line, and you're texting me."

Not a single person has seemed to mind it and I use text frequently to communicate quickly with them.

Newcomer
June 20, 2025

there is one enter the zoom meating the zoom meating was for 
netanya collge and start say bad word for the teacher and students i want help 
to find the ip address to help my collge 
the meating url is : Launch Meeting - Zoom
please i want help to findout who is this kid his name is محمد