SMS Enable

Question

Hi i want to use this zoom phone as my second personal number and i want o enable the sms on Zoom phone without providing 10DLC. Anyone with the solution here?

Eliot · Answer

hi @saadsalman6111

you can enable sms (text) for receiving sms without going thru 10dlc. for sending sms, there is a simplified 10dlc requirement for sole proprietorships without tax id.

To receive a SMS (text) message, you need to enable SMS at the account level and the user level.

Account

To enable or disable SMS/MMS for all users in the account:

Sign in to the Zoom web portal as an owner or admin with the privilege to edit account settings.

In the navigation menu, click Account Management, then click Account Settings.

Click the Zoom Phone tab.

Under General, click the SMS/MMS toggle to enable or disable it.

If a verification dialog displays, click Enable or Disable to verify the change.

(Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Phone user

Enable or disable SMS/MMS for a phone user. After enabling SMS at the account level, you can access policy settings to enable SMS at the phone user level.

Sign in to the Zoom web portal as an owner or admin with the privilege to edit account settings.

In the navigation menu, click Phone System Management, then click Users & Rooms.

Click the Users tab.

Select a phone user from the list.

Click the Policy tab.

Under General, click the SMS/MMS toggle to enable or disable it.

If a verification dialog displays, click Enable or Disable to verify the change.

Note: If the option is grayed out, it has been locked at either the site or account level. You need to contact your Zoom admin.

Setting up SMS

If you also want to send SMS (text) messages, please see

10DLC support for sole properietors

SMS/MMS 10DLC Compliance for Zoom Phone, Zoom Contact Center, and Zoom Meetings