SMS Campaigns - Brand Errors for Canadian | Community
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Newcomer
December 31, 2022
Question

SMS Campaigns - Brand Errors for Canadian

  • December 31, 2022
  • 1 reply
  • 1 view

Hello Zoom,


I have been trying to register my Company's Brand for the 10DLC and getting an error I can not get around. 

 

I double and triple-checked my info but kept getting an error saying "  Brand Creation not verified, Tax ID does not match with the company name or business type. "

 

Your form's closest option is "Construction, Materials, and Trade Services" from your Vertical type drop-down, and from my Ontario 

 

I logged onto Ontario's website to double-check my TaxID and business number.  

 

I am registered as "Plumbing, Heating and Air-condition contractors, "

 

I am entering the first 8 Digits only from my business number- that all that allows me to do.

 

Can someone direct me to the correct support person for this?   I called Zoom's customer support and they directed me to this forum....

    1 reply

    Community Champion | Employee
    February 9, 2023

    Hello,

     

    Please follow these steps to fix the issues:

     

    Please ask for their ‘provincial corporation certificate’, Open a ticket and attach it to the ticket and have them escalate internally. 

     

    If this response helps, please accept the answer as an accepted solution, so others can benefit as well.