SMS Campaign has been in pending status going on 4 weeks. Client support no help! | Community
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dcaruso
Newcomer
August 27, 2024
Question

SMS Campaign has been in pending status going on 4 weeks. Client support no help!

  • August 27, 2024
  • 1 reply
  • 1 view

Zoom cancelled our active SMS Campaign and asked us to resubmit a new Campaign.  After a couple of quick rejections, our current Campaign has been in Pending status for close to 4 weeks?!  Client support continues to be of no help, so looking for any other options other than just giving up and switching services.  We only use it for client meeting confirmations and reminders, so any help appreciated.

    1 reply

    MGSR
    Community Manager
    MGSR
    Community Manager
    September 4, 2024

    Hello @dcaruso,

    Welcome to the Zoom Community! We're glad to have you here.

    I'm sorry for the inconvenience, I will look in to this for you and get back to you as soon as I have information.

    For now, thank you for your patience.

    MGSR
    Community Manager
    MGSR
    Community Manager
    September 5, 2024

    Thank you for waiting. 

    I have received confirmation that your campaign has been approved.

    One of our agents will reach out to you for the next steps.

    Have a great day!

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