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Newcomer
artaco-tecca
Newcomer
July 2, 2024
Question

SMS Campaign Error Message

  • July 2, 2024
  • 1 reply
  • 0 views

Hi,

Whenever I try to submit a new SMS campaign I receive the following error message:

Fail to register SMS campaign due to 400 Bad Request: "[{"code":501,"description":"Length must be between 20 and 320","fields":["helpMessage"]}]". Please contact our support team.

Any help would be greatly appreciated,

 

1 reply

CarlaA
Community Manager
CarlaA
Community Manager
July 10, 2024

Hi @artaco-tecca thank you for posting to the Zoom Community!

 

Could you please reduce the character length for the help message and resubmit it? The help message can be found under the "Opt-In Messaging" section and should be labeled "Response to Help". You can find more specific details on step 5 under the header "Campaign Details" in the following article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059336#h_1734433619321715631805806

 

Let me know fi that works! 

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