SMS

Hello ​@campbelltelehealth, Happy to welcome you to the Zoom Community!

To enable SMS in Zoom Phone, you need to turn it on in the admin settings and make sure it’s also enabled for the specific numbers you want to use.

1. Sign in as an admin

• Log in to the Zoom web portal with an administrator account.

2. Go to Admin Center settings

• Navigate to Admin Center, then click Settings, and select Zoom Phone.

3. Enable SMS/MMS at the account level

• Under the General section, toggle the SMS/MMS option to enable it.

4. Verify if prompted

• If a confirmation prompt appears, verify and confirm the change.

5. Ensure account-level SMS is enabled first

• For account-wide settings, make sure SMS is enabled at the account level before configuring it at the site or extension level.

6. Enable SMS for specific phone numbers

• Go to Number Management, then select the specific phone number. Under General Info, enable the Messaging checkbox.

7. Assign a campaign (first-time setup only)

• If this is the first time enabling SMS, assign a campaign and then save the changes.

8. Enable international SMS (if needed)

• For international SMS, contact Zoom Support to request activation. Allow up to 3 business days for the feature to be enabled.

You can refer to these support articles for more details and step-by-step guidance:

Setting up SMS

Using SMS

Setting up Zoom SMS with 10DLC Compliance for conversational messaging