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BrianBroderick
Newcomer
April 6, 2023
Question

Setting up Auot Receptionist

  • April 6, 2023
  • 1 reply
  • 0 views

Am I safe to assume  when configuring my auto receptionist, if I choose to not have it go direct to IVR I need to set the custom hours of when the phone should ring internally and point the route call to an individual so that the line will ring?

    1 reply

    FORE-Craig
    Specialist
    FORE-Craig
    Specialist
    April 6, 2023

    Hi @BrianBroderick 

     

    You are correct. You should configure the entire Profile section for the Auto Receptionist. Typically, if you are not using Route to option of "IVR", you would route to a Call Queue, Shared Line Group, or an individual User (such as a live receptionist).

     

    I hope that helps!

     

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