Setting the emergency address

Forum|Forum|5 months ago
August 28, 2025
1 reply
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Hi,

In a school setting how does one set the emergency address? We have set this address as our Main Building but is it possible to be more precise? For physical desk phones I suppose you can change it in the settings for each phone, but the problem I'm running into is the emergency location is mapped to an extension and many of our employees use the soft phone. So narrowing down their exact location becomes more difficult. I'm wondering what others have done or if you have any suggestions?

Desk phones and devices

sparrow

Community Super Champion | Customer

In a corporate network environment where you have managed network infrastructure, Nomadic e911 would be your best bet. Basically your mapping network switchports and wireless access points to more precise location details (ex: Admin Building North East Room 123). In this situation, as employees/staff move around the campus, the clients and/or the physical phones will auto update based on the Nomadic mappings. See documentation below.

https://assets.zoom.us/docs/zoom-phone/Zoom-Phone-nomadic-emergency-services-best-practices-guide.pdf