Routing incoming calls to all staff | Community
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O
Newcomer
OVMA
Newcomer
December 28, 2023
Question

Routing incoming calls to all staff

  • December 28, 2023
  • 1 reply
  • 1 view

We need help! Incoming calls are being routed to one person and then after four rings rolling to all other staff. What feature do we need to enable or disable so incoming calls go to all staff?

1 reply

G
Newcomer
Gus_Lippolis
Newcomer
December 28, 2023

You need to create a call queue with all the extensions you want the calls to route to.

Determine if you want the calls to "ring all"  or distribute among the members.  Now remove the phone number from the extension or call queue it is associated with and add that number to your new call queue.  

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