Ringtone for Call Queue | Community
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Newcomer
CatGrim
Newcomer
January 22, 2024
Question

Ringtone for Call Queue

  • January 22, 2024
  • 2 replies
  • 15 views

We have Call Queues set up for Urgent issues, and it would be very helpful to be able to configure a ringtone other than the default meeting tone.
I noticed this may be possible with DID #'s but that is not an option for our team.

We have a Business Plus license.

2 replies

Arps
Community Champion | Employee
Arps
Community Champion | Employee
January 24, 2024

Within the Zoom client you are able to setup different ringtones for call queues.  Unfortunately if you're using a desk phone this is not an option.

C
Newcomer
CatGrimAuthor
Newcomer
January 28, 2024

Thanks @Arps ,

I don’t see it as an option in the client:

 

am I missing something?

Arps
Community Champion | Employee
Arps
Community Champion | Employee
January 29, 2024

This is what I see on my mobile client. The bottom one is a call queue:

What version are you running?  Also, do you see the option on your desktop client?

C
Newcomer
CatGrimAuthor
Newcomer
January 29, 2024

Hi @Arps 

 

Thanks for the reply. 
I run the latest and greatest version(s)
client on my phone is 5.17.2, and desktop is (5.17.5)...  

 

From your screenshot above I can see your 'call queue' is actually a direct dial # (DID), whereas ours is not.  It's simply a Queue in our IVR which rings a # of team members.

Anyone from Zoom who has the answer for me?  Is this ever even going to be on your roadmap, or... not?

 

Thanks,

Cathy

 

 

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