Returning Missed Calls
I work in a medium sized office (roughly 40 staff) and have an issue with clients calling back and not knowing who initially called them. The sequence is as follows:
* Office staff member calls client
* Client does not answer
* Office staff member either leaves a voicemail and the client just blindly rings back OR doesn't have a voicemail set up
* Client calls back, goes through our auto-receptionist but doesn't know who initially called them
* Office staff member that takes the call back shrugs their shoulders and tells client 'they will try you again if they need you'
* Cue the client getting annoyed - and rightfully so!
Is there a way to identify who previously called a specific number so the staff member taking the client call back can say "I see Staff Member X tried to call you previously - please hold while I transfer you over" ??
We currently use a Microsoft Teams chat but it really doesn't work effectively in managing the process.
Thanks in advance!!