Restrict extension-only CAP to internal calls only | Community
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Participant
March 6, 2025
Solved

Restrict extension-only CAP to internal calls only

  • March 6, 2025
  • 2 replies
  • 4 views

I'm creating a CAP using a Common Area Phone package and only assigning an extension. There is no phone number or DID assigned. There is a desk phone needed - Poly Edge E220. Is there a way to restrict this phone from making external calls? I've created speed dial buttons for the key internal numbers it needs to reach. I've disabled international calling. But I can't find a setting to stop it dialing other external calls that will be metered. Am I missing something? 

 

Thanks,

Chris 

Best answer by sparrow

In my experience, a CAP with no outbound caller ID will not route external outgoing calls. 

2 replies

sparrow
Community Super Champion | Customer
Community Super Champion | Customer
March 6, 2025

Yes, go to number management => phone number => enter number and once opened, in capabilities you'll see incoming call and outgoing call. Uncheck outgoing. 

Participant
March 6, 2025

Thanks. I saw that solution elsewhere, but this line does not have a phone number assigned. I just ran a test myself and confirmed outbound external calls are not allowed.

sparrow
Community Super Champion | Customer
sparrowAnswer
Community Super Champion | Customer
March 6, 2025

In my experience, a CAP with no outbound caller ID will not route external outgoing calls.