Recording Call From Desktop Phone

Question

Hello! I have been tasked with figuring out how to toggle recordings on our company desktop phones. We recently transitioned to using the zoom phone service. We cannot have on the setting where recording is always on (with the type of work we do). However, we would like the option of recording some calls so they can be transcribed when needed. We know how to do this on the desktop app, but I need to figure out how to start and stop a recording on our physical desktop phones. For example, is there a code like *4 we can press to make it start recording? Does anyone have any experience in doing this?

Ray_Harwood · Answer

Welcome to the Zoom Community, @HLevt.

A couple of Zoom Support articles will help. I'm a Zoom Phone user, but it's "just me", so I have mine set to "record all the time", but I know it's possible to do.

This Zoom Support article talks about the settings that determine whether all calls are recorded, or whether "ad hoc" recordings can be initiated:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069692

This Zoom Support article talks about all of the in-call options, including starting and stopping recordings:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060061

The default DTMF codes for in-call settings are shown here, but you can change most of these in the global phone settings, if you prefer:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067453

Give those a read, and if you need more guidance, let me know.