Receiving sms alerts

Forum|Forum|4 years ago
September 7, 2021
2 replies
8 views

Not quite sure how to word this one.

I set up Zoom phone to use while out of the country, I want to point certain accounts to this number, however I'm not receiving the alert texts that normally contain a verification pin/number i.e. a bank verification message.

SMS is set up correctly, I can send and receive texts on my phone/desktop app, does anyone have any insight? Thank you.

Kev

Community Champion | Employee

Hi @lcordell - welcome to the Zoom Community!

Many of these verification SMS messages are sent using an SMS short code (a 5-6 digit number that companies use to send out many SMS messages at once). Currently, Zoom Phone can't receive messages from these SMS short codes, so I recommend you use a regular carrier phone number to receive these messages.

For more information, see our SMS FAQs: https://support.zoom.us/hc/en-us/articles/360040413932--Frequently-asked-questions-about-SMS#h_01ESVWHK18Z42SRNNF75QNBMHA

Let me know if that helps!