Real time inbound call/user tracking | Community
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Newcomer
September 7, 2023
Question

Real time inbound call/user tracking

  • September 7, 2023
  • 1 reply
  • 1 view

We, as a company, have just ported over to Zoom phone.  We came from RingCentral.  There is a feature that RC has is called HUD and it shows the real time status of a user.  It will show what status they are in and if they are on a call, who they are on a call with.  Does Zoom or Analytics have anything like this?  We don't have the contact center.

 

Joe

    1 reply

    Newcomer
    July 22, 2024

    We have been asking for the exact same thing.  Even provided all the details of what it is to their sales and technical teams.  Just for fun, I'll add a screenshot here again in case someone at Zoom picks up on this thread.