Porting of number in South Frica

Question

Please advise and what is required if anyone has advise on Porting of a number in South Africa to Zoom.?

Eliot · Answer

Last updated: March 6, 2025

Zoom PhoneZoom Contact CenterSupported Number TypeNumber Porting Supported?New Number Supported?Lead TimesCompliance Requirements for Service Activation

Toll
Toll-Free

Yes

Number Porting - Up to 30 business days

New Number Provisioning

- Toll - Up to 15 business days
- Toll-Free - Up to 40 business days

Address & Documentation validation - Up to 3 business days

Toll - Requires a valid South African address matching the desired area code.

Toll-Free

- Requires a valid address anywhere in South Africa.
- Toll-Free Letter of Intent (To be provided by Zoom).

Additional Requirements:

- Proof of address (Any of the following)
  - Utility Bills
  - Financial Documents
  - Government-Issued Documents
  - Official Correspondence
  - Other Acceptable Documents
    - Property deed or title.
    - Rental agreement.
    - Employer letter confirming address.

https://www.zoom.com/en/phone-number-requirements/south-africa/

please also see

Common issues and questions for porting

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thanks, eliot